24th February 2015

Sales

The whole sales process, from planning & preparing to welcome or meet with customers, is extensively covered by our Sales and Training Modules.

We have vast experience in the training and coaching of Retail Sales Staff, Field Sales Professionals & Business to Business Sales Professionals.

From INDUCTION modules for NEW STARTERS to EXECUTIVE LEVEL SALES COACHING, we have an appropriate Sales Training session/course for your business. 

RETAIL SALES TRAINING MODULES


Walt Disney said:

“Do what you do so well that they will want to see it again and bring their friends”

Using our tried and tested GAMES model, the sales process we deploy is one that new, part & full time and vastly experienced retail sales staff can use to develop great customer relations and service which inevitably will lead to greater conversion rate of footfall into sales.

The other key-measurable is that the Average Value of Each Sale should increase as a result of our inputs and so, as part of the GAMES model, we focus on creating & exploiting upsell and cross-sell opportunities.

Following our model, retail businesses of all types and sizes will see an increase in satisfied customers who not only come back for more, but also recommend and refer the business to their friends and families!

The best & cheapest advertising any business can do is by word-of-mouth from their current customers. The costs of any input from Sail Away Coaching Limited  can and will be off-set in advertising & marketing costs alongside the increases in turnover and profit.

A Modular Approach To Retails Sales Training 

We will custom-build sessions based on your business needs but the framework below is like the letters in a stick of Blackpool rock and remain permanent and effective:

  • Planning & Preparation to meet your customers
  • Making a Great First Impression
  • Questioning for needs & Actively Listening
  • Summarising and Gaining Commitment to Buy
  • Matching the Customer’s Needs with your Product or Service
  • Recommending Extras with Confidence
  • Making the Sale
  • Delivering World Class Customer Service

Our Retail Sales modules can be delivered as complete packages over a series of visits to your premises at times and lengths of duration to meet your needs.

We often work first thing in the morning or last thing in the Evening (for example)

All delegates will receive Certification on successful completion of the module(s).

On-going on-line support to all delegates is offered FREE OF CHARGE


FIELD SALES TRAINING MODULES


Understanding of how customers like to buy is a key consideration when deciding which approach your Field Sales Representatives  will adopt and deploy.

New or experienced Sales Professionals can and will benefit from “sharpening their toolkit” with modular sales training or coaching sessions from Sail Away Coaching Limited.

We will custom-build your modules based on the product or service you are offering but, again, we will wrap the process around our tried & tested Sales Process and take account of the transition that customers will go through when deciding to buy from you or not.

  • Planning & Preparation to meet Clients
  • Appointment Making that Works!
  • Making a Great First Impression and your Introduction
  • Deep Questioning Skills & Active Listening Skills
  • Summarising Needs & Gaining Commitment to Buy
  • World Class Presentation Skills
  • Up-selling and Cross-Selling with Conviction & Confidence
  • Recommending Products/Services & Closing with Confidence
  • Handling Objections to Buy
  • Agreeing Service Requirements
  • Asking for and gaining referrals

 

Our Field Sales modules can be delivered as complete packages over a series of visits to your premises at times and lengths of duration to meet your needs.

All delegates will receive Certification on successful completion of the module(s).

On-going on-line support to all delegates is offered FREE OF CHARGE

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